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Culture Trumps Everything - Making Decisions Count |
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From Strategy to Delivery - how managing behavior drives execution performance excellence |
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“Decision making is one of the most important skills for leaders and managers, and can make or break a career. Yet, in daily life in the workplace, research shows very clearly that we routinely make biased and erroneous decisions. And worse – most of us have little or no awareness of this fact. Our reflexive, default behaviors often get us into trouble, leading us to incomplete thinking, story-based arguments, misjudgments of people and trends, and to intuitive decisions that can be profoundly flawed. By understanding the limitations of our “mindware” we can re-architect our behaviors and the way we work, enhance the ability to be more effective in the workplace, and lead others with success.”
Organizations whose values are aligned with their strategies tend to achieve outstanding results. One 11-year study showed that companies with cultures that aligned values with strategies increased their revenue by 682 percent versus 166 percent for other companies.
“It doesn’t matter if you don’t want to hang around with them or socialize with them. It doesn’t matter if someone doesn’t like baseball or libraries or museums or opera or if they dress differently from you. But if your business values are different, if your treatment of people is different, if you don’t agree about the behavior that you want to cultivate in your company, that is a problem. You have to be on the same page there.”
"Purpose and principle, clearly understood and articulated, and commonly shared, are the genetic code of any healthy organization. To the degree that you hold purpose and principles in common among you, you can dispense with command and control. People will know how to behave in accordance with them, and they'll do it in thousands of unimaginable, creative ways. The organization will become a vital, living set of beliefs."